Terms and Conditions

Effective Date: February 27, 2026

These Terms and Conditions (“Terms”) govern your use of www.lilyaudio.com (the “Site”) and the purchase of products from Lily Audio, a brand operated by Flora Innovations Inc., located at:

1132 Walsh Ave
Santa Clara, CA 95050
United States

By accessing the Site or purchasing products, you agree to these Terms.

1. Products

Lily Audio sells:

  • High-end physical headphones

  • Audio accessories

All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

Headphone design, driver development, manufacturing, and final assembly are conducted in California, USA. Certain mechanical components used in the product are imported from third-party suppliers.

2. Pricing and Payment

All prices are listed in U.S. Dollars (USD).

Applicable taxes are calculated at checkout.

We accept payments via approved third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel any order at our discretion.

3. Preorders

Certain products may be offered for preorder.

Preorders are non-refundable. By placing a preorder, you acknowledge and accept that delivery timelines may change and production schedules may vary.

Estimated shipping dates are not guaranteed.

4. Shipping

We ship globally.

Shipping times are estimates only and are not guaranteed.

Risk of loss transfers to the customer once the product is delivered to the carrier.

Customers are responsible for:

  • Providing accurate shipping information

  • Import duties, taxes, and compliance with local laws

We are not responsible for delays caused by customs, carriers, or incorrect shipping details provided by the customer.

5. Returns and Refunds

We offer a 30-day return window from the date of delivery.

To qualify for a return:

  • The product must be in like-new condition

  • All original packaging and accessories must be included

Customers are responsible for return shipping costs.

A $250 restocking fee applies to returned headphones.

Refunds will be issued to the original payment method after inspection and approval.

We reserve the right to deny returns that do not meet these conditions.

6. Limited Warranty

Lily Audio products include a 2-year limited warranty covering manufacturing defects only.

This warranty does not cover:

  • Misuse or abuse

  • Water damage

  • Unauthorized modification

  • Accidents

  • Normal wear and tear

We reserve the right to determine, at our sole discretion, whether to repair or replace a product under warranty.

Warranty claims require proof of purchase. Visit www.lilyaudio.com/warranty

7. Product Use Disclaimer

Lily Audio products:

  • Are not medical devices

  • Are not safety equipment

  • Must be used responsibly at safe listening levels

Prolonged exposure to high volume may cause hearing damage. You assume full responsibility for safe use.

Audio perception is subjective. We do not guarantee individual sound preferences or subjective listening experiences.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the purchase price of the product.

  • We are not liable for indirect, incidental, consequential, or punitive damages.

  • We are not liable for hearing damage or misuse of products.

This limitation applies regardless of the legal theory asserted.

9. Intellectual Property

All content on the Site — including text, graphics, product designs, logos, and technology — is the property of Flora Innovations Inc.

You may not:

  • Copy, reproduce, or distribute content without authorization

  • Reverse engineer or attempt to extract proprietary technology

  • Use our trademarks without written permission

10. Website Use

You agree not to:

  • Use the Site for unlawful purposes

  • Scrape or harvest data

  • Interfere with the operation or security of the Site

We reserve the right to refuse service or terminate access at our discretion.

11. Export Compliance

Customers are responsible for complying with all applicable import and export laws in their jurisdiction.

12. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of California.

Any dispute shall be resolved through binding arbitration in Santa Clara County, California.

You agree to waive the right to participate in any class action lawsuit or class-wide arbitration.

13. Changes to These Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of revised Terms.

14. Contact

For questions regarding these Terms:

Email: info@lilyaudio.com
Mailing Address:
Flora Innovations Inc.
1132 Walsh Ave
Santa Clara, CA 95050
United States