Privacy Policy

Effective Date: February 27, 2026

Lily Audio (“we,” “our,” or “us”) is a brand operated by Flora Innovations Inc., located at:

1132 Walsh Ave
Santa Clara, CA 95050
United States

Website: www.lilyaudio.com
Contact: info@lilyaudio.com

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.lilyaudio.com.

1. Information We Collect

We collect personal information when you:

  • Make a purchase

  • Submit a contact form

  • Register a product warranty

Information You Provide

If you place an order, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely by third-party payment providers such as PayPal, Stripe, or credit card processors)

If you use our contact or warranty forms, we may collect:

  • Name

  • Email address

  • Product details

  • Message content

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • General usage data

This information is used to improve website functionality and performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage warranty registrations

  • Communicate regarding purchases

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal information.

3. Payment Processing

All payments are processed through secure third-party payment providers (e.g., PayPal, Stripe, or credit card processors).

We do not store full credit card numbers on our servers. Payment providers handle payment data in accordance with their own privacy policies and security standards.

4. Data Storage and Security

Our website is hosted on Squarespace. Personal data is stored on Squarespace’s secure servers.

We take reasonable administrative, technical, and physical measures to protect your information. However, no internet transmission is ever 100% secure.

5. Data Sharing

We only share personal data when necessary to:

  • Process payments

  • Fulfill orders

  • Comply with legal requirements

We do not share personal information for marketing resale or third-party advertising purposes.

6. International Customers

We ship globally. By using our website and providing your information, you acknowledge that your data may be transferred to and processed in the United States.

If you are located in the European Union or other regions with data protection laws, you have rights under applicable regulations, including the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Object to processing

To exercise these rights, contact: info@lilyaudio.com

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request deletion of your personal information

  • Opt out of the sale of personal information

We do not sell personal information.

Requests may be submitted to: info@lilyaudio.com

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain warranty records

  • Comply with legal obligations

9. Children’s Privacy

Our products and website are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data:

Email: info@lilyaudio.com
Mailing Address:
Flora Innovations Inc.
1132 Walsh Ave
Santa Clara, CA 95050
United States